FAQ

Shipping Information

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from Worue.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Worue does not hold responsibility for packages that state delivered.

Just a reminder that you will receive your order within 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.

SHIPPING RATES

  • Free Standard Shipping On All Orders over $49
  • Standard Shipping: $9.99 (3-5 business days)
  • Priority Shipping: $14.99 (1-3 business days)

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

The following payment methods, which are offered at Worue.com checkout, are allowed:

  • PayPal
  • PayPal Credit
  • Visa Mastercard Discover American Express
  • Amazon Pay

Orders and Returns

HOW DO I PLACE AN ORDER?

We've made online shopping easy! Just follow the steps below to locate and purchase your favorite products on our website.

  1. Search or browse the site to locate the items you want to buy. There are several ways to do this:
    • Search by keyword or product name in the search box at the top of every page.
    • Search by product number if you have one in the Search box at the top of every page.
    • Browse through the products on the site by selecting one of the category tabs at the top of the page.
  2. When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart.
  3. When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page. (To get to the shopping cart page, click on the Shopping Cart image at the top of the page.)
  4. If you are a registered user, log in using your email address and password for faster checkout.
  5. Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to check out again.
  6. Review your order before submitting to verify all of the information is correct and to get your calculated order total.
  7. Submit the order and print a copy of the Thank You page containing your customer number and order number for your records. A confirmation email will also be sent containing your order information to the email address provided during checkout.
WHO SHOULD I CONTACT IF I HAVE ANY INQUIRIES?
Feel Free to contact us at Sales@Worue.com for any issues that you might have. Please include the order number if this is related to a purchased item.
HOW CAN I CANCEL OR CHANGE MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been shipped. If your order has not been shipped please contact us at sales@worue.com. If your order has been shipped you are welcome to return your items in accordance with our Return Policy once your order has been delivered to you.
HOW DO I TRACK MY ORDER?
  • In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
  • Depending on the shipping method selected you may visit USPS.com, UPS.com, or FedEx.com and enter the tracking number that was emailed to you directly on the carrier’s website

How Can I Cancel or Change My Order

If your order has not been shipped please contact us immediately. Provide order number when trying to cancle or change your current order. If your order has been shipped we will not be able to cancel or change your order.


Can I Add Items To An Already Placed Order

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We'll be happy to waive the shipping on this additional order if it was placed within 24 hours of the original order.


How Long Does It Take To Process My Exchange Or Refund

Once we have received your package, your request will be processed within 1-2 business days of your item being delivered back to us. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additinal days to process and post this transction to your account once they have received the information from us.


When Will My Order Ship

Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.


Where Is My Order Confirmation

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add sales@worue.com to your safe sender list.


Why Was My Order Cancelled

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. In any event if the customer decides to cancel order before it is shipped please allow 48 hours for customer care to cancel and process any refunds. If your order comes through our system as potentially fraudulent or fraudulent, it will be cancelled IMMEDIATELY. If you purchase on our website with a fraudulent card, you will be reported to your local authorities and sent to collections for the amount that was charged.